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| FAQs About the SmartTown Alliance™ Program |
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General FAQs
How does the card work?
A consumer/cardholder shops at a participating business. The cardholder pays for their purchase using any form of payment – cash, check, bank debit or credit card and then has their SmartTown Alliance™ card swiped through the card reader. The rebate is shared equally by the consumer and their non-profit of choice, less program administration costs.
How is personal information treated?
Personal information is handled with the utmost care, consistent with our strict privacy policy.
Can the SmartTown™ card be cancelled?
The SmartTown™ card may be cancelled at any time. ACI reserves the right to cancel your SmartTown™ card if the card has been used fraudulently or in connection with excessive product returns. A monthly maintenance fee of $2.00 will be deducted from the stored cash value for cards with no activity for one year.
Consumer FAQs
How do I select a non-profit?
Each consumer/cardholder selects the non-profit organization of their choice when they register their card online. Cards issued by non-profits carry that organization as the default beneficiary; cards issued by some participating businesses may carry a default beneficiary (usually the chamber of commerce). In either case, the cardholder can change the beneficiary at any time when they login to their secure online account.
Can I incur debt with the card?
No, there is no debt component with a SmartTown Alliance™ card.
Can children be part of the program?
Yes, any person, 10 years or older, may have a SmartTown Alliance™ card.
How long is the program?
The program is managed on an annual basis and renews automatically each year as long as the programs sponsors continue to support the program.
Who do I contact with questions or problems?
Click here to see your SmartTown Contacts for your community.
What if my card is lost or stolen?
If your SmartTown™ card is lost or stolen, please report it immediately to ACI. Once the loss is reported, protection of the cash value of the card becomes the responsibility of ACI. A new SmartTown™ card will be issued with the old card’s cash value at the time of reporting it lost or stolen, a handling fee of $10.00 is applied. ACI is not responsible for replacing the cash value used by someone other than the cardholder prior to the time the card is reported missing.
Is my SmartTown™ card transferable?
Yes. You can also order additional cards for family members with the same account number and benefiting the same non-profit organization.
How do I cancel my SmartTown™ card?
There is no need to cancel your SmartTown™ card. If you stop using your card, the stored cash value will eventually expire.
Non-profits FAQs
Can our non-profit organization hand out cards?
Yes, non-profit organizations can now contact either the local SmartTown sponsor or ACI to receive cards that are pre-programmed for their organization.
Are there financial risks to a beneficiary organization?
None. The organization receives unrestricted funds without obligations.
How does the cardholder select a beneficiary?
Each consumer/cardholder selects the non-profit organization of their choice when they register their card online. Cards issued by non-profits carry that organization as the default beneficiary; cards issued by some participating businesses may carry a default beneficiary (usually the chamber of commerce). In either case, the cardholder can change the beneficiary at any time when they login to their secure online account.
How does a beneficiary organization get paid?
Beneficiary organizations will receive funds via a check on a monthly basis if contributions exceed $10 (if less, the amount is retained until $10 is accumulated).
Are there costs to a beneficiary organization?
There are no costs to any participant in the SmartTown Alliance™ program. A 10 cent per transaction fee is deducted from each individual rebate prior to completing the donation.
How does an organization track contributions?
Beneficiary organizations have a secure online account at smarttownalliance.com where they’ll find all the information needed to track contributions and the use of the cards the organization has issued.
How much money will our organization make?
The amount a beneficiary organization receives is dependent upon how many cardholders designate their contribution to a particular organization, and how often those cardholders use their cards.
How does our organization promote the use of the card?
Organizations can encourage cardholders to “shop local” and choose them as the beneficiary. The organization may also co-promote the program with local businesses, promoting itself as the beneficiary to be chosen for contributions.
How may our organization use the contributions?
The funds are unrestricted and may be used in any way.
How long is the program?
The program is managed on an annual basis and renews automatically each year as long as the programs sponsors continue to support the program.
Who do we contact with questions or problems?
Click here to see your SmartTown Contacts for your community.
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